Job Description

Position : Customer Support Representative (German)

Location : Qormi, Malta (office)

Employment type: Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES:

Provide exceptional service to customers, ensuring their needs are met efficiently.
Coordinate with relevant departments for timely issue resolution and follow-up on pending matters.
Manage and respond to incoming requests via email, phone, and live chat.
Address customer inquiries in line with company guidelines, maintaining a customer-centric approach.
Report recurring customer issues and feedback to management and relevant teams for improvement.
Act on requests and instructions from management promptly.
Promote company values and products to enhance customer experience.
Maintain professional relationships with both customers and colleagues.
Collaborate with third-party service providers to ensure seamless service delivery.

REQUIREMENTS:

Native / fluent in German (C1) both verbal and written. Good command in English
Flexible and able to make quick decisions in a dynamic environment
Conscientious and reliable
Attention to detail
Empathic with genuine desire to help
Ideally interested in marketplaces, shared economy and new technologies
Previous experience in content moderation, customer care and/or online business will be considered as an advantage.

BENEFITS:

Competitive salary and benefit package
Extra days of vacation on top of common allowance
Free fruit, tea and coffee if you prefer working in the office
Ability to work from home when working late shifts and weekends
Free day transport to the office from certain areas within Malta
Team performance bonus and working from home allowance
Corporate discounts for gym memberships, shops and taxis
Private Health Insurance, eye care tests, health and well-being professional support
Comprehensive training and constant feedback
Relocation support for international applicants.

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page:

Job Tags

Full time, Work from home, Relocation package, Flexible hours, Shift work, Weekend work, Afternoon shift,

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