Customer Service Representative (Bilingual - Spanish/English) Job at TAFS Inc., Olathe, KS

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  • TAFS Inc.
  • Olathe, KS

Job Description

The Client Experience Specialist reports to and takes direction from the Client Experience Supervisor. Applicants for this role must be fluent in English and Spanish. 

Responsibilities 
  • Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
  • Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
  • Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
  • Communicate with different departments to answer client inquiries. 
  • Maintain accurate records of client interactions in the company database.
Qualifications
  • Must be bilingual in Spanish & English (written and verbal).
  • Customer service pro with strong communication skills.
  • Problem-solver who thrives in a fast-paced environment.
  • Detail-oriented with the ability to multi-task.
  • Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!)
  • Call center experience is a bonus but not required.
We Bring:
  • $21 Hourly
  • Performance Incentives
  • PTO
  • Health, Dental, and Life Benefits
  • 401K Matching
  • Abundant professional development opportunities at a growing and thriving alternative Finance company! 

Job Tags

Hourly pay, Full time, Work at office,

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