Install windows. Address component product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service Supervisor on findings.
Recommends replacement or repair of defective components based on customer service guidelines related to efficiency and cost effectiveness; assists less experienced Field Service Reps with resolving more complex issues.
Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
May provide training to less experienced Field Service Reps.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED) and two (2) years customer service/field service experience, or equivalent combination of education and experience. Window installation experience.
COMPETENCIES
WORK ENVIRONMENT / PHYSICAL ACTIVITY
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Work is performed on both company and customer sites and involves driving to customer locations.
Subject to both typical office environment and outside locations with temperature and weather variations.
May involve walking on uneven ground of a potential customer construction site.
Occupational Therapist OT - Home HealthWe are excited to announce that Thrive Skilled Pediatric Care has joined forces with Aveanna Healthcare! Our care team and patient population have never been larger. We offer our industry-leading pediatric therapy for kids of all ages...
...results for consumers and brands in the worlds biggest channel. Job Category We are looking for a seasoned Senior SEO & Brand Strategy Manager to lead marketing and branding initiatives across multiple websites in our credit card and banking categories. In this...
POSITION SUMMARY Leads and participates in a variety of Sports and Cruise Programming activities such as rock climbing, iFly, Flowrider... ...other job-related duties assigned by their supervisor or management. QUALIFICATIONS Completion of high school or basic...
...Verified Job On Employer Career Site Job Summary: New iTalent Digital is seeking a highly motivated and detail-oriented Virtual Data Analyst to join their team. The role involves analyzing large datasets, generating insights, and communicating findings to stakeholders,...
...update your information by visiting and logging into the careers section of the system.**Job Description:**At Regions, the Mortgage Loan Officer directs origination of residential mortgage loans from a borrower through a branch network.**Primary Responsibilities**+...