Install windows. Address component product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service Supervisor on findings.
Recommends replacement or repair of defective components based on customer service guidelines related to efficiency and cost effectiveness; assists less experienced Field Service Reps with resolving more complex issues.
Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
May provide training to less experienced Field Service Reps.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED) and two (2) years customer service/field service experience, or equivalent combination of education and experience. Window installation experience.
COMPETENCIES
WORK ENVIRONMENT / PHYSICAL ACTIVITY
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Work is performed on both company and customer sites and involves driving to customer locations.
Subject to both typical office environment and outside locations with temperature and weather variations.
May involve walking on uneven ground of a potential customer construction site.
...Location: New Albany Ohio and Fayetteville Ga Job Type: Full-Time | 3 - 6 months Industry: Mission-Critical / Data Center Construction & Commissioning About the Opportunity Were hiring skilled HVAC Mechanical Tradesmen for temporary project...
...real estate company offering expertise in property management, investment management, development, and construction services in... ...more, visit . JOB DESCRIPTION SUMMARY The Investment Analyst is responsible for supporting the Investment function of the business...
...four days a week , with one to two days per week remote . About The Role Tidal is seeking a highly skilled ETF Fund Manager/Trader responsible for the implementation and management of various Exchange-Traded Fund (ETF) portfolios. An ideal candidate will have...
What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is...
...drivers license minimum three years. Jeff Wilson Pool Service in Naples, FL is looking for multiple Pool Maintenance Tech's to join a strong team. Our ideal candidate... .... Ability to lift up to 50lbs. Knowing how to swim. Exposing body to various chemicals. Professional...