Job Description

The Room Service Runner is responsible for fulfilling guest requests, which may include delivering customer's in-room food and drink orders. This role is responsible for providing the highest quality service while maintaining cleanliness and sanitation standards.

QUALIFICATIONS:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Food Handlers certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.

JOB RESPONSIBILITIES:

• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
• Perform opening and closing side work according to Aimbridge Hospitality standards to ensure that guests are served promptly and efficiently.
• Serve guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.
• Ensure that the room service area and Cafe wait station is kept clean and tidy.
• Follow Aimbridge Hospitality's portion control and checking procedures precisely.
• Be familiar with the operation of the P.O.S. system.
• Follow all state liquor laws.
• Maintain a warm, friendly demeanor at all times.
• Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
• Perform other tasks/jobs as assigned by the supervisor or manager.

PROPERTY INFORMATION:

Located in San Francisco’s quaint Nob Hill neighborhood, this hotel near the Golden Gate Bridge and Union Square offers on-site dining. Guest rooms feature city or bay views and free WiFi. The Holiday Inn San Francisco-Golden Gateway offers spacious accommodations featuring flat-screen TVs and compact refrigerators. R-O-H serves breakfast and dinner featuring local and international craft draft beer, Napa and Sonoma wines, and a full selection of spirits. Guests can work out in the 24-hour fitness center or swim in the outdoor pool. San Francisco's cable car system is a short stroll away, placing Fisherman's Wharf, Union Square, and Chinatown minutes away.

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