Job Description

Role Overview

Take a Fresh Look at Your Future with Sodexo!

Sodexo's Campus Segment is seeking a Retail Manager 2 to lead the Starbucks operation at the University at Albany (UAlbany) . This leadership role is ideal for someone who thrives in a university setting, keeps up with food and beverage trends, and excels in team development and customer experience.

As part of a larger campus dining team, you’ll manage a high-volume retail location with a dedicated staff of 20–25, helping create a welcoming and efficient café experience for students, faculty, and guests.

What You'll Do

• Oversee daily operations of the campus Starbucks, ensuring efficiency and a high standard of service
• Lead and develop a team of 20–25 frontline employees, fostering a positive and productive work environment
• Manage inventory, cash handling procedures, scheduling, and labor controls
• Maintain compliance with HACCP and all Sodexo safety and sanitation programs
• Collaborate with university partners and Sodexo teams to align on goals and customer satisfaction
• Stay current with coffee culture, university trends, and retail best practices to continuously enhance the customer experience
• Meet or exceed financial targets and performance benchmarks

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• 2–3 years of experience in retail foodservice or hospitality management (Starbucks or coffee experience a plus)

• Experience managing frontline staff in a high-volume setting

• Strong leadership and communication skills with a hands-on management style

• Ability to adapt in a fast-changing environment and maintain composure under pressure

• Knowledge of food safety standards, labor management, and customer service excellence

• A passion for quality, teamwork, and student engagement

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year

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