Job Description

As a Conversation Designer, you will be responsible for ensuring best-in-class high quality AI conversation models that offer real-time coaching and assistance for our customers’ contact center agents, and designing conversational experiences for virtual agents for both voice and chat. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Project Management, Customer Success, Product Leadership, and Engineering. You will also be responsible for working directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.

Responsibilities

• Lead customer AI Delivery projects, designing, building, deploying, and tuning AI solutions for multiple customers simultaneously
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta’s AI product suite
• Design solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between
• Lead model maintenance efforts to ensure that Cresta’s AI models continue to meet our quality standards
• Deliver Cresta’s Opera Enablement Program to key customer stakeholders, empowering them to design, build, and QA their own AI Models using Cresta Opera
• Design and develop virtual agent solutions for customers using flow-based, prompt-based, and hybrid virtual agent platforms

Qualifications We Value

• Strong communication skills (verbal and written)
• Ability to appropriately prioritize and manage multiple projects simultaneously
• Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills
• 2 years of experience in conversational design as a Conversation Designer/Architect (e.g. building bots, conversational AI)
• Experience presenting complex solutions to key customer stakeholders
• Fluency in a second language (preferred)
• Background in Linguistics preferred
• Experience with prompt engineering preferred
• Experience with Dialogflow CX preferred

Perks & Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees
• PTO: Flexible

Compensation

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting[at]cresta.com.

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