Responsible for assisting with the daily operations of the Scott-Bates Commons mail room including receiving, processing accurately and timely distribution of all incoming federal U.S. mail and packages delivered (by various carriers) for students residing in university housing. Accountable for all deliveries accepted that require a signature from the carrier. Navigating StarRez package System to effectively process all inbound parcels, identify recipients and accurately input all data fields.
Responsibilities
Provide effective customer service to students, staff and members of the Hopkins community with mail service needs. Able to support the philosophy of excellent customer service, and diversity & inclusion.
Must be able to communicate effectively with departmental representatives, students, parents, staff, postal employees as well as other external delivery service employees. Must have the ability to communicate consistently with and develop positive working relationships with all delivery personnel.
Assist with assigning parcels to lockers, delivery of parcels to lockers.
Research mail service problems/issues, provide information on mail services. Advise on procedures for special deliveries and pick-ups.
Use PC to access web-based delivery services sites such as DHL, Federal Express, USPS and UPS to research delayed deliveries or missing packages. Design and create signs/flyers to communicate information to students regarding changes in service, hours of operation, etc.
Responsible for recognizing and reporting any suspicious or potentially dangerous mail or packages and taking necessary precautions and appropriate action.
Responsible for documenting and maintaining package return logs, accurately labeling and updating student mailboxes throughout the academic year.
Responsible for following up directly with students regarding unclaimed packages. Coordinate mail-forwarding process.
Perform other duties as assigned.
Machines and/or equipment used on the job: PC, StarRez inbound tracking, parcel lockers, label maker.
Qualifications: High School Diploma/GED required. Customer-service oriented work experience required, preferably in a mail services environment and experience with working in a student-friendly, diverse environment preferred.
Special skills and knowledge:
Courteous with strong customer service orientation, the ability to multi-task and work comfortably in a fast-paced, student friendly/diverse environment.
Dependable with proficient attention to detail, strong communication and decision- making skills, must be flexible with the ability to adapt to change quickly. Able to exhibit maturity and professionalism.
Team player, yet able to work independently with little to no direct supervision. Willingness to learn, take direction well, and exhibit sound judgement.
Microsoft Office Suite, in addition to other software packages and computer skills as needed.
Physical requirements for the job: Ability to work in a fast-paced environment, standing for long periods of time and lifting of up to 50 lbs.
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