Enterprise Solution Specialist II Job at Main Sail LLC, Chesterland, OH

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  • Main Sail LLC
  • Chesterland, OH

Job Description

Position Description:

  • Be the functional expert in Inventory management and warehouse management module for the overall business processes as well as system functionality
  • Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions
  • Have strong configuration and functional knowledge in order to design solutions to fulfill business requirements with related functional and development teams
  • Ability to write valid functional specification documents including understanding of table structures, fields and entity relationships. Ability to mentor other team or project members
  • Effectively drive business system process and integration improvements with business process owners
  • Serve as escalation point for troubleshooting issues per OLA and SLA
  • Perform full configuration of more than one functional module. Perform advanced, customized configuration in at least one functional module
  • Provide functional advice and assistance to technical / development team
  • Participate in the exchange of ideas and information within the project / department personnel
  • Provide status updates of assigned projects to the project team
  • Assure that procedures and work instructions are efficient and not redundant
  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority
  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to our client or customer specific
  • Interpret a variety of instructions furnished in written, oral, diagram or schedule form
  • Maintain discretion and confidentiality in all areas pertaining to the IT systems

Job Tags

Contract work,

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