Customer Success Manager Job at SCALIS, Miami, FL

ZXlPWm1ua0diTE01UEIyR2tIcTRqZldYV0E9PQ==
  • SCALIS
  • Miami, FL

Job Description

Company & Role Overview

Welcome to SCALIS, a dynamic startup dedicated to transforming the B2B SaaS landscape. Our mission is to empower businesses with innovative solutions that drive success and efficiency. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our products. You will be part of a collaborative team that values creativity, initiative, and growth in a remote environment.

Key Responsibilities

  • Onboard new clients by guiding them through the implementation process, ensuring they understand how to leverage our solutions effectively.
  • Act as the primary point of contact for assigned accounts, proactively addressing client needs and concerns to foster strong relationships.
  • Monitor client usage and satisfaction metrics, identifying opportunities for upselling additional services or features based on their evolving needs.
  • Collaborate cross-functionally with sales and product teams to relay client feedback and contribute to product enhancements.
  • Develop educational resources and training materials that empower clients to maximize their use of our platform.
  • Utilize your startup experience to adapt processes quickly in response to rapid growth challenges while maintaining high service standards.
  • Champion customer advocacy within the organization by sharing success stories that highlight the impact of our solutions on client businesses.

Qualifications & Experience

The ideal candidate will possess:

  • A minimum of 1-2 years of experience in customer success management within a B2B SaaS environment.
  • A background as a founding member or early employee at a startup, demonstrating adaptability and self-starting capabilities.
  • A proven track record of managing customer relationships remotely while achieving measurable outcomes.
  • A bachelor’s degree or equivalent experience in business or related fields is preferred but not mandatory.

Growth & Benefits

This position offers significant opportunities for professional development as you grow alongside SCALIS. We believe in nurturing talent through mentorship programs and continuous learning initiatives. Our commitment includes an inclusive workplace where diverse perspectives are valued. Enjoy unlimited PTO as part of our benefits package along with equity options that allow you to share in our success. If you're ready to take your career to the next level with us, we encourage you to apply today!

Job Tags

Permanent employment,

Similar Jobs

Residence Inn Missoula

Valet Attendant Job at Residence Inn Missoula

In the role as a valet attendant/driver at the Residence Inn, you will: Be the Smile that Greets the Guest - offer a warm welcome...  ..., good evening. Open a car door. Assist with luggage. And then park each guest's car with care and precision, delivering it back to... 

Chick-fil-A Kilgore FSR

Chick-fil-A of Kilgore: Leadership Position Job at Chick-fil-A Kilgore FSR

 ...Now Hiring: Leaders at Chick-fil-A Kilgore Position: Trainer | Team Leader | Director Location: Kilgore, TX Industry: Quick Service Restaurant / Leadership Shifts: Full-Time | Some Weekend Availability Required Lead with Purpose. Grow with Us. At Chick... 

HindSite Interactive, Inc.

Graphic Designer Intern Job at HindSite Interactive, Inc.

Does creating cool graphics get you excited and allow you to express your creativity? Do you want to be involved with cool design projects and expand your experience in a creative company?

RTI Inc.

Customer Service Representative - Entry Level - Immediate Hire Job at RTI Inc.

 ...causes and connect them with communities through compassionate, human-centered engagement. As we grow, were looking for a Customer Service Representative (Outreach & Engagement) to join our team and be a powerful voice for change. About the Role As a... 

Domino's Pizza

Entry Level Pizza Manager Far West Suburbs Job at Domino's Pizza

Domino's Pizza is a small franchise with locations in Aurora, Batavia, North Aurora and St Charles IL. We are fast-paced, challenging, rewarding and our goal is to bring smart hustle and positive energy to our team and our neighborhoods .Our work environment includes:Food...