Job Description

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission .

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit WaldenU.edu for more information, and follow on Twitter , Instagram , Facebook , Instagram and LinkedIn .

Job Description

Opportunity at a Glance

The Student Success Coach appropriately manages programs, interventions, and relationships with students, faculty and colleagues to achieve a balanced and effective support system targeted to address identified risk factors for an assigned portfolio of locations or programs. The priority population is at-risk students throughout the student life cycle. The approach is to be evidenced based, resulting in gains in retention and graduation. The Student Success Coach plays a pivotal role in creating and sustaining a culture that advances student success. Reporting directly to the Associate Dean of Student Research Administration, the Student Success Coach will work with students, faculty and program leaders. Responsibilities

• Coordination and facilitation of doctoral capstone process
• Keeping accurate and highly-organized records of milestone completions and other capstone activities
• Investigating incidents or issues reported by students and faculty, and advising on the best course of action
• Monitoring and engaging in technical workflow of capstone process within a capstone management system
• High level of customer service and support
• High attention to detail
• Ability to interpret reported issues into actionable solutions
• Provide personal and detailed technical support regarding the dissertation and doctoral study process through email, phone, or video conferencing
• Detailed email guidance to students and faculty related to progress in the capstone research process
• Specialized support for new faculty as they acclimate to Walden’s capstone systems and processes
• Phone or video consultation with faculty for capstone management system and assisting students in making progress in the research process
• Utilizing reports for proactive outreach to students and faculty for support in the research process
• Pulling data and presenting reports related to capstone progress for university- and program-level leadership

Qualifications

• Bachelor's Degree. Required
• 3 year's experience in customer service/student affairs/student advising or research support in a higher education setting. Preferred.
• Experience with online learning or working with online learners. Required
• Demonstrated experience working with learners who are facing a variety of life challenges.
• Ability to effectively work in across functions in a matrix organization.
• High level of customer service and support and attention to detai

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $42661.58 and $77317.19. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

 

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  For more information related to our benefits please visit:

 

 

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

 

Job Tags

Holiday work, Full time, Remote job, Flexible hours, 2 days per week,

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